FAQ

How does it work?

Users complete personalized bite‑sized lessons (3–5 minutes each), unlock characters, and practice real-world tasks such as summarizing, drafting, brainstorming, and translating.

What is Let’s Copilot Chat?

Let’s Copilot Chat is a gamified activation experience that teaches employees how to use Microsoft Copilot Chat through short, practical lessons. It helps users build real AI skills that support their daily work.

Why does a global admin need to purchase Let’s Copilot licenses?

To activate Let’s Copilot licenses within your organization, certain permission requests must be approved by a global admin.Without this approval, the purchase process cannot be completed.

Additionally, licenses are assigned to the Microsoft 365 account that makes the purchase. If that account doesn’t have the necessary admin rights to assign licenses, they may become unusable for the rest of the organization.

To avoid this, always make sure a global admin completes the purchase.

I already purchased Let’s Copilot. Now I am buying additional licenses. Do I need to grant admin approval again?

No, not in all cases. If it is the same plan (1-10/11-100 etc.) it is not needed.

If you previously granted admin approval for the 1 to 10 user license, Microsoft requires a separate approval when purchasing the 11 to 100 user license.

This is because it is technically registered as a different product with a different pricing tier in the Microsoft ecosystem.

You only need to approve it once per license tier.

How do I fix the “Start Intake” screen not responding in Let’s Copilot?

If you’re stuck at the “Start Intake” screen in Let’s Copilot, the issue is likely caused by a firewall, blocker, or web filter within your organization’s network.

To check this, visit: https://bot.letscopilot.com. If the page returns no message like “does not exist”, your firewall is blocking it.  If the page reflects a “does not exist” message, your IT team should create a bypass for Let’s Copilot on your network.

Still stuck? Reach out via our contactform and we’ll help you troubleshoot.

Why do I need to grant permission to “&samhoud food factory B.V.”?

Let’s Copilot is developed by &ranj, a member of the &samhoud group. The app is currently hosted on the &samhoud foodfactory B.V. tenant, which acts as the official publisher.

This setup is fully secure and compliant. We are in the process of transitioning to a dedicated tenant name that better reflects the Let’s Copilot brand.

No action is needed from your side. This does not affect the functionality or security of the application.

I’m getting an AADSTS50105 error when trying to sign in. What does it mean?

This error means your organization’s Microsoft administrator has not yet granted permission to use Let’s Copilot. To resolve this, your global admin needs to approve access in Microsoft Entra (formerly Azure AD).

Specifically, two approvals are required:

  1. SaaS Accelerator, as the management system for Let’s Copilot licenses 
  2. Let’s Copilot, as the application itself, including necessary permissions (e.g., message.send) 

Once both are approved, users in your organization will be able to sign in and start using Let’s Copilot.

If you’re unsure who your global admin is, reach out to your IT department.

Is the stored data encrypted? If so, what standard is used?

Yes, we use encryption as standard practice:

  • Encryption at rest: Data is encrypted while stored to protect it from unauthorized access when not in use.
  • Encryption in transit: Data is encrypted during transmission between systems, such as over the internet, to prevent interception.

How can Let’s Copilot track progress if it does not use Copilot data?

Our application does not track Microsoft 365 Copilot usage. The game does track the game’s usage. Overall organizations game progress and game usage can be monitored. User specific data is not accessible.

What information does Let’s Copilot store?

We store the absolute minimum amount of necessary personal data, which does not include the user’s name or email address but does include a pseudonymous identifier to ensure the application functions properly. Additionally, we do not use this data for any purposes other than operating the application.

Does Let’s Copilot store any information from the customer’s environment?

No, our application does not store any information from the customer’s (Microsoft 365 or Microsoft 365 Copilot) environment. We do access some information, such as a customer’s name to address them properly, but this information is not saved or stored by us. Our game only provides suggestions to users about what they could do in their M365 Copilot environment, but does not communicate directly with it.

Does Microsoft offer built-in Copilot training for users?

Microsoft offers documentation and knowledge articles for M365 Copilot, but not a guided training experience.

Let’s Copilot fills this gap by providing personal, structured, gamified training journeys for employees, all within Microsoft Teams.

As an official Microsoft partner, Let’s Copilot was highlighted by CEO Satya Nadella, who said:

“I had the chance to meet one of our partners Let’s Copilot, and what they are doing is building out one of these Teams agents to help customers adopt Copilot and get the benefits of Copilot.”

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